TOP SELLERS:

-Do not take “no” personally and allow it to make them feel like a failure. They have high enough levels of confidence and self-esteem so that, although they may be disappointed, they know it doesn’t have anything to do with them personally.
-Take 100% responsibility for their results—not the economy, not the competition, and not their own company.
-Have above average ambition and desire to succeed. This affects their priorities, how they spend their time on and off the job,and with whom they associate.
-Have high levels of empathy. They are able to put themselves in the customer’s shoes, imagine needs and concerns, and respond appropriately.
-Are intensely goal oriented. They always know what they want and how they are going to get there and keep a burning focus.
-Have above-aveage willpower and determination. No matter how hard things get, they never give up.
-Are incredibly honest with themselves and their customer. By being absolutley committed to being honest about what’s going on, they can respond to what is going on and make changes, and they gain the trust of their customers in the process.
-Have a high ability to approach customers, even when it is uncomfortable.

Taken and slightly paraphrased from a study done by the Harvard Business School